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The mobile payment app for starbucks is an extension of its retail experience and there is a clear return for customers. The starbucks app is the center of the company’s digital ecosystem, bringing together loyalty, mobile payment, and content partnerships, all. Former starbucks chief digital officer adam brotman credits the great results of the starbucks mobile payment app to the incredible intuitiveness and ease of the whole mobile purchasing process, which leads to high customer.

As of q3 of fy ’17, 30% of us transactions were paid through the starbucks app.

Besides its success in using technologies like qr codes, coupon downloads and virtual gift cards in its promotional campaigns, starbucks has leveraged on artificial intelligence to allow customers to place their orders via voice command or messaging interface through the mobile app. The new feature is exclusively available to starbucks rewards ® loyalty program members through the starbucks china mobile app. “the starbucks app is one of the bigger success stories in mobile proximity payments,” said cindy liu, forecasting analyst at emarketer in a statement. About 21% of starbucks transactions are done via mobile app, with an estimated 11 million people currently signed up to the starbucks mobile application.